Frequently asked questions
We've gathered answers to all the most frequently asked questions here. However, if you don't find what you're looking for, please contact us – we'll do our best to answer any questions you may have.
Products and authenticity
Why choose SPICYSNEANERS?
At SpicySneakers , we prioritize uniqueness, quality, and authenticity . We've been in the market for years, offering a wide selection of sneakers from renowned brands like Nike , Adidas , and Yeezy . Each product in our assortment is carefully selected and thoroughly verified for authenticity. Our customer service is always ready to help and advise, and our attractive prices and fast order fulfillment make shopping with us exceptionally satisfying. SpicySneakers is also a community of enthusiasts who share a love for unique shoes. Discover our selection and find your dream pair today!
Are all products original?
Yes, all the products we offer are 100% authentic . Each pair undergoes a multi-stage verification process for authenticity and quality before reaching you. This means you can be sure you'll receive brand-new, authentic sneakers of the highest quality.
How do you source limited and unavailable products?
All of our sneakers and apparel are sourced directly from our network of retail and professional partners. We specialize in delivering limited-edition products released in limited quantities that quickly sell out of brick-and-mortar stores. One of the most important elements of our mission is to provide our customers with access to unique, authentic products in a safe and efficient manner.
Are the shoes and clothes sold on your website unisex?
Yes, all products sold on our website are unisex. This means anyone can wear them! :)
Why do prices for sizes of the same model differ?
The market for limited-edition shoes and clothing is based on supply and demand. If a product is highly sought after, its market price increases. The same applies to sizes, with some being more desirable than others or harder to find at a given time.
How do I know what size to choose?
We've created a sizing and recommendations tab on each product page to help you determine the right size. If you have any additional questions, please contact us via Instagram , our contact form , or by email at kontakt@spicysneakers.pl . We're here to help.
What if I can't find the model I'm looking for?
Limited edition shoes have limited availability. If you can't find the model or size you're looking for, please contact us via Instagram , our contact form , or by email at kontakt@spicysneakers.pl . We're here to help.
Shipping and delivery
How long does shipping take?
Many products in our store are available immediately, meaning they have already been verified and are in our warehouse in Poland. Products marked with "Ships in 24 hours" next to the size are shipped no later than the next business day. Delivery times for products without a size tag can range from 2 to 7 business days, with an average delivery time of 3 business days. If the expected delivery time is longer, we will notify you immediately by email. If you would like information about the delivery time for a specific product, please contact us via Instagram, our contact form, or by email at kontakt@spicysneakers.pl .
Do you ship internationally?
Yes, we offer international shipping. Contact us via Instagram, our contact form, or email us at kontakt@spicysneakers.pl to place an order with international shipping.
What delivery options are available for orders?
We offer delivery to the specified address via DPD courier or to a selected parcel locker via Inpost courier.
How much does delivery cost?
DPD courier delivery is completely free for orders over PLN 299! Delivery to an InPost parcel locker or cash on delivery costs PLN 19.
Shopping and payment
What is the return or exchange deadline?
You have 30 days to return or exchange products purchased in our store! This means you can safely order the product and see how you like it.
What are the payment methods in your store?
You can pay for orders on our website by card, via the Przelewy24 (BLIK) system, by PayPO or cash on delivery.
Size recommendation
How does Adidas sizing compare?
For Adidas shoes, we recommend choosing your standard size.
How does Yeezy sizing compare?
When choosing Yeezy shoes, we recommend ordering at least half a size larger than your regular size. The exceptions are the Yeezy Slide and Yeezy Foam Runner, for which we recommend ordering at least one size larger.
How does the Air Jordan fit?
We recommend ordering Air Jordans one-to-one from your regular size. They fit like most sneakers.
How does UGG fit?
For UGGs, we recommend choosing 1 size larger than usual.
How does Nike sizing compare?
We recommend ordering Air Jordans one-to-one from your regular size. They fit like most sneakers.
How does New Balance fit?
For New Balance, we recommend choosing a half size larger than usual.
Other questions
Do you offer discounts or promotions on limited edition shoes?
Yes! We offer limited-edition shoes at promotional prices, which you can find in the PROMOTION tab.
Where can I find you?
Our headquarters and main warehouse are located at Rączna 365, 32 060 Liszki , near Krakow. We cordially invite you to visit us, but please contact us in advance to confirm the date and time. Trying on shoes is also available on-site! :)
How can I contact you?
Contact us via Instagram, the contact form, by email at kontakt@spicysneakers.pl or by phone - +48 782 061 027. If we are unable to respond or take your call at a given time, we will contact you as soon as possible, usually within the next few hours.
How to place an order?
To place an order, add the product to your cart, then complete your shipping details and make payment. The system will automatically send you an order confirmation via email.
What brands of products can I find in your store?
Our store offers limited-edition shoes and clothing from brands such as Nike, Adidas, New Balance, Air Jordan, Yeezy, UGG, Supreme, North Face, Crep, KAWS x Uniqlo.