Rules for using footwear

To ensure your satisfaction with the footwear we sell, please follow the rules for its use and maintenance listed later in this leaflet.

1. When putting on and taking off shoes, unlaces should be left untied.

2. Lacing the shoes properly while wearing them prevents chafing of the feet and premature wear of the linings and heel counters.

3. Shoes should be put on using a shoehorn to avoid breaking the tabs and tearing the uppers.

4. Avoid getting your shoes wet, as this will only deteriorate their properties. Even properly maintained shoes can become wet. Wetting is considered mechanical damage. If your shoes become wet, they should be dried at room temperature away from a heat source. To protect your shoes from deformation, it's recommended to use shoe trees or stuff them with soft paper.

5. Please remember to use footwear for its intended purpose. Please remember that dress shoes are not suitable for sports or hiking, and should not be used as work footwear.

6. Keeping your footwear clean and properly maintained ensures its durability and aesthetic appearance throughout its lifespan.

7. We recommend regular maintenance of your footwear, using products appropriate for your leather type (the leather type is indicated on the tag and box). Maintenance and cleaning methods, as well as the types of care products, are provided later in this leaflet.

8. Machine washing at high temperatures and with strong detergent may result in discoloration or complete destruction of the shoe.

9. Footwear care is the responsibility of the user (ongoing maintenance, replacement of insoles and laces).

10. Air your shoes as often as possible. If possible, avoid wearing the same pair of shoes every day. Excessive use of a single pair of shoes can lead to premature wear.

BASIC COMPLAINT CONDITIONS

Any product purchased on Spicysneakers.pl may be claimed under the warranty for defects within the scope specified in the Civil Code for a period of 2 years from the date the consumer receives the product. Spicysneakers.pl is not the manufacturer of the Goods and is not liable for any warranty on the Goods sold.

If a purchased product is found to be inconsistent with the contract (defective), the customer has the right to file a complaint. A defect refers to a change in the product's characteristics resulting from the use of inappropriate or poor-quality materials, improper technology, or poor design.

The warranty for defects DOES NOT COVER:

• natural wear and tear of the goods (e.g. abrasion of the soles of the shoes, wear of the insoles and linings, deformations caused by poor fitting of the shoes to the foot, discoloration resulting from soaking or sweating),

• mechanical damage caused by the User and third parties: bruises, abrasions, cracking of the varnish coating, minor surface cracking of the leather grain or the laminated covering coating in the bending areas of the shoe, efflorescence and marks left by the leather getting wet), destruction, abrasion of the heel counters caused by putting on or taking off shoes without unlacing them, heel collapse due to point loads on the sole, e.g. while driving a car, wearing shoes that are not properly/loosely laced, which consequently causes abrasion of the heel counters,

• damage caused by improper maintenance or lack thereof,

• natural changes in the material from which the product was manufactured,

• damage caused by washing the goods,

• convenience and comfort of use. Adjusting the footwear to the foot size is the responsibility of the User.

A complaint is considered valid if the claimed goods are complete and meet basic hygiene standards. The customer is obligated to submit the claimed goods clean, free of contamination, and hygienically harmless.

The complaint will be considered within 14 days from the date of receipt of the product in question in accordance with applicable legal provisions regarding warranty (in particular the Civil Code, Articles 556-576).

WORD MARKINGS AND PICTOGRAMS OF SHOE PARTS

We hereby inform you that the terms and conditions for warranty complaints are specified in the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827) and the Act of 23 April 1964 – the Civil Code (consolidated text: Journal of Laws of 2019, item 1145, as amended). Please treat the discussion below of the most important provisions of the Act in this regard as informational material.
A consumer's claim against the seller may be based on a physical defect existing at the time of delivery (warranty). If a physical defect is discovered within one year of delivery of the sold item, it is presumed that the defect or its cause existed at the time risk passed to the buyer (Art. 5562 of the Civil Code).

In the case of footwear, its properties are generally not individually determined. Consumer goods are deemed to be in conformity with the contract if they are fit for the purpose for which this type of goods is typically used and if their properties correspond to those typical of goods of this type.

If a physical defect is detected, the buyer may request replacement of the item with a defect-free item or removal of the defect. Only if repair or replacement is impossible, requires excessive costs, or would cause significant inconvenience to the consumer may the buyer reduce the price or withdraw from the contract. However, this does not apply to cases where the defect is insignificant. The seller is not liable for any nonconformity of the goods with the contract if the buyer was aware of the nonconformity or, judging reasonably, should have been aware of it.

REMEMBER TO CARRY OUT DAILY SHOE MAINTENANCE.